Refund policy

Returns & Refunds

Made-to-order rugs

Our custom-size, cut-to-size, bordered and digitally printed rugs are made specifically for your order. For this reason they cannot be returned or exchanged for change of mind. This also applies to the 14-day withdrawal right in the European Union and the United Kingdom, which does not cover goods made to the consumer's specifications.

Damaged, defective or wrong items

Please inspect your order on delivery. If your rug arrives damaged, defective, or is not what you ordered, email us at halivagonu@gmail.com within 7 days of delivery with your order number and photos. We will send a free replacement or issue a full refund, and we cover any return shipping.

Other items

Items that are not made to order (for example lamps, bags and bedding) can be returned within 14 days of delivery if unused and in their original packaging. Please contact us first to start a return; return shipping is paid by the customer unless the item was faulty.

Refunds

Approved refunds are issued to your original payment method within 10 business days. Payments are processed in Turkish Lira (TRY); your bank may show a slightly different amount in your currency due to exchange rates.