Shipping policy

International Shipping

Free express shipping to the United States, Canada, the United Kingdom, the European Union and the Gulf countries (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman).

Customs duties and import taxes are included in the price. We ship Delivered Duty Paid (DDP), so you will not be asked to pay anything on delivery.

Processing time

Most of our rugs are handmade and cut, bordered and finished to order. Orders are prepared and handed to the carrier within 3–7 business days.

Delivery time

We ship with DHL Express, UPS or FedEx. Delivery usually takes 2–6 business days after dispatch, depending on your location and customs clearance. You will receive a tracking number by email as soon as your order ships.

Address and delivery

Please make sure your shipping address and phone number are correct; the carrier may contact you to arrange delivery. Rugs are shipped rolled and securely wrapped.

Shipping within Türkiye

Orders within Türkiye are shipped within 7 business days of the order date.

Questions? Contact us at halivagonu@gmail.com.